Privacy Policy
Zoom Health Ltd. Privacy Policy
This privacy policy sets out how Zoom Health Limited will collect, use, disclose and protect your personal information Please read the following carefully to understand our practices regarding your personal information and how we will treat it. By continuing to use any part of the ZOOM Health Service (including but not limited to your use of our Website, your purchase of products from us and/or engaging us to provide services to you), you are accepting and consenting to the practices described in this policy.
Personal Information
This privacy policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act or the Act’s Privacy Principles, see https://privacy.org.nz/.
What is your personal information
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, telephone number, email address, mailing or street address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect
We may collect your name, telephone number, email address, mailing or street address, age or date of birth, profession, occupation or job title and any additional information relating to you that you provide to us directly either in person, in writing, through our Website or through any other means as part of our service or indirectly through your use of our Website or other online presence.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our Website.
Who from and how do we collect your personal information
We collect personal information about you from:
you, when you provide that personal information to us, including via our Website or through any other means such as sharing your information with one of our sales representatives, or via any other means as part of the ZOOM Health Service, our IT systems or data centres used in the operation of our business and/or the provision of our Website.
third parties (including but not limited to any holder of public records) where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly. However, we may also obtain personal information from commercially available contact lists or publicly available sources where we are satisfied that you have consented to such collection or would reasonably expect us to collect your personal information in that way.
Why we collect your personal information & how we use it
We will generally only use your personal information for the purpose it was collected. We may collect, hold, use, and disclose your personal information:
to verify your identity
to confirm and arrange orders or requests made by you
to provide any part of the ZOOM Health Service to you upon request
to assist you in your use of the ZOOM Health Service (including but not limited to your use of the products and/or services provided to you by us
to contact you for marketing purposes including but not limited to presenting you with information about suitable offers and promotions of products or services from us that might interest you
to better understand your preferences so that we can improve the ZOOM Health Service and our products and services provided (or to be provided) to you
to present you with survey requests and to obtain feedback in respect of the ZOOM Health Service (including but not limited to any products and/or services provided to you by us
to respond to communications from you
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
to enter you in competitions and notify you of the results
to send you job notices
to provide you with secure access to our websites
to administer conferences, meetings or events
to schedule appointments between you and one of our sales representatives
to investigate complaints
for any other purpose authorised by you or the Act.
Protecting your personal information
We take reasonable steps to ensure your personal information is:
protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those individuals who need access to this information in order to assist us in performing our activities; and
accurate, up to date, complete, relevant and not misleading.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights please contact ZOOM Health’s Privacy Officer at the email address set out at the end of this privacy policy. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Electronic Communications
Unless you request that we do not to use your personal information for marketing purposes, you acknowledge and agree that by providing us with your personal information we and our third party business partners may use that information to send you electronic messages (including but not limited to push notifications, text messages and emails) for the purposes set out in this policy (including for marketing purposes).
You have the right to ask us not to collect, use or disclose your personal information for marketing purposes. You may exercise this right by contacting the Privacy Officer at the email address set out below or by unsubscribing to our marketing emails (using the link included within those emails).
General
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information or health information over the internet, the provision of that information is at your own risk.
If you follow a link on our Website to another site, the owner of that site will have its own privacy policy relating to your personal information (and/or health information if applicable). We suggest you review that site’s privacy policy before you provide personal information and/or health information.
Changes to this policy
We may need to update this privacy policy from time to time to reflect changes in our legal obligations, practices and services. The current up-to-date version of this policy is available on our Website and we may change this privacy policy by uploading a revised policy onto our Website. Any changes will apply from the date that we upload the revised policy to our Website – accordingly we recommend that you check the current privacy policy on our Website from time to time to take note of any changes we make, as they are binding on you.
Privacy Officer – Contact Us
If you would like to contact us about any matter relating to privacy, our details are:
Din Redzepagic
Privacy Officer
ZOOM Health Ltd / ZOOM Care Ltd
privacy@zoomcare.co.nz
Floor 1, 29 Union Street
Auckland CBD, Auckland 1010
This policy was last updated in February 2025